Privacy Policy

CulturalPulse is committed to protecting your privacy.

This privacy policy applies to your use of, and the collection of information through the CulturalPulse website (https://culturalpulse.com.au) (“Website”). The Website is owned, controlled and operated by CulturalPulse Pty Ltd of 2/862 Elizabeth Street, Waterloo, NSW 2017 (we, our, us or CulturalPulse).

CulturalPulse had adopted the Australian Privacy Principles (“APPs”) set out in Scheule 1 of the Privacy Act 1988 (Cth) (“the Privacy Act”). The APPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information. A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner (https://www.oaic.gov.au).

We handle personal information that we collect or obtain in connection with the Website in accordance with this Privacy Policy.

We may update this privacy statement from time to time. Any changes to this privacy statement will be published on this website.

Website

Generally, CulturalPulse only collects personal information from the Website where you choose to provide that information.

When you visit our website to read or download content, CulturalPulse collects various technical information that do not reveal your personal identity. This includes your IP address or server address, general locality, and the date and time of your visit. We use this information for statistical and development purposes. CulturalPulse does not attempt to identify you through your browsing activities except in exceptional cases, such as any investigation into the improper use of the Website.

Some functionality of our Website is not run by CulturalPulse and third parties may capture and store your personal information outside Australia. These third parties include (but are not limited to) Facebook, Instagram, Twitter, LinkedIn, YouTube, Spotify, Apple Podcasts, MailChimp, SurveyMonkey and Google, which may not be subject to the Privacy Act at all or in the same way as it applies to CulturalPulse. We are not responsible for the privacy practices of these third parties and encourages you to examine each of their privacy policies and make your own assessment as to their reliability.

The CulturalPulse website contains links to other websites. CulturalPulse is not responsible for the content and privacy practices of other websites and encourages you to examine each website’s privacy policies and make your own assessment as to their reliability.

Policy Statement

Your privacy is important to us.

It is CulturalPulse policy to respect your privacy regarding any information we may collect while operating our website. Accordingly, we have developed this privacy policy in order for you to understand how we collect, use, communicate, disclose and otherwise make use of personal information.

Our guiding principles are set out below.

1. We will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned
2. Before or at the time of collecting personal information, we will identify the purposes for which information is being collected.
3. We will collect and use personal information solely for fulfilling those purposes specified by us and for other ancillary purposes, unless we obtain the consent of the individual concerned or as required by law.
4. Personal data should be relevant to the purposes for which it is to be used, and, to the extent necessary for those purposes, should be accurate, complete, and up-to-date.
5. We will protect personal information by using reasonable security safeguards against loss or theft, as well as unauthorized access, disclosure, copying, use or modification.
6. We will make readily available to customers information about our policies and practices relating to the management of personal information.
7. We will only retain personal information for as long as necessary for the fulfilment of those purposes.

We are committed to conducting our business in accordance with these principles in order to ensure that personal information is protected and maintained. CulturalPulse may change this privacy policy from time to time at CulturalPulse sole discretion.

What personal information do we collect and store?

For the purposes of this Policy, ‘personal information’ has the meaning as defined in the Privacy Act, that is:

‘Information or an opinion about an identified individual, or an individual who is reasonably identifiable:

1. whether the information or opinion is true or not; and
2. whether the information or opinion is recorded in a material form or not.’

The types of personal information that we collect include:

1. contact details such as your name, telephone number and email address through our opt-in marketing campaigns, website enquiry forms, or otherwise; and
2. your device ID, device type, geo-location information, computer and connection information, statistics on page views, traffic to and from the Website, ad data, IP address and standard web log information.

How do we collect and store your personal information?

We may collect your personal information by various means, including when:

1. you complete a form or registration process in relation to our Website, including any opt-in marketing campaigns and/or website enquiry forms;
2. you have enquired or otherwise communicated with us directly in person or by email or telephone;
3. you interact with the Website, through the use of browser cookies or trackers;
4. in such other situations, which we will inform you from time to time, where we collect personal information from you that is reasonably necessary for the operation of our Website.

What do we do with your personal information?

CulturalPulse will not sell or trade your personal information to any third party, organisation or individual without your consent, other than if we are required to do so by law.

We collect, store and use your personal information for the primary purpose of providing our services to you, providing information to our clients and marketing, which includes:

1. to provide you with further information about our services and Website;
2. to personalise your experience of our Website;
3. to respond to feedback and resolve complaints;
4. to enforce the Terms of Use on our Website;
5. for direct marketing communications, including lead generation;
6. to notify you of important changes to our Website and any content that may be of interest to you;
7. to understand consumer trends and patterns so we can continue to develop our marketing and advertising strategies; and
8. for any other purpose for which you give your consent.

We may also use your personal information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure, or otherwise where required or authorised by law.

We may share your personal information with:

1. our email marketing provider (e.g., for the purposes of providing you our infographic, newsletter, invitations and/or website updates);
2. third party service providers to assist us with archiving, auditing, accounting, legal, business consulting or technology services; and/or
3. any other individual, organisation or third parties, where required or authorised by law.

How do we store your personal information?

We are committed to ensuring the security of your personal information.

We store your personal information in a manner that reasonably protects it from misuse and loss and from unauthorised access, modification or disclosure. When your personal information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your personal information.

Marketing Communications

When you register/use this Website, we may ask you to select whether you would like to receive email and electronic communications from us such as news, reports and other promotional communications.  You may withdraw your consent or opt-out of receiving such communications at any time by contacting us as described below.

Your election not to receive promotional and marketing correspondence from us will not preclude us from corresponding with you, by email or otherwise, regarding your existing or past relationship with us.

Requesting Access to Your Personal Information

You may wish to review, access, remove or update any personal information held by us by submitting a request to our Feedback Team using the contact details found at the bottom of this Privacy Policy.

Objecting to or Unsubscribing from Direct Marketing (Opt-out procedure):

You may unsubscribe from or opt out of receiving direct marketing from us, or object to the processing of your personal information collected by this Website or any other means, by submitting a request to us using our contact details at the bottom of this Privacy Policy.

When contacting us, please clearly state your request, including your name, mailing address, email address and phone number. Once we receive your request, we will remove your information as soon as reasonably practicable.

However, we may be required to hold on to and disclose your personal information in the following circumstances:

1. if we are responding to court orders or legal process, or if we need to establish or exercise our legal rights or defend against legal claims;
2. if we believe it is necessary to share information in order to investigate, prevent or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of our Terms of Use or as otherwise required by law; and/or
3. if we believe it is necessary to restrict or inhibit any user from using any of our Website, including, without limitation, by means of “hacking” or defacing any portion thereof.

Cookie Policy – Automatic Data Collection

By browsing on our Website, you are agree to our use of cookies.

What is a Cookie? A cookie is a small text file that a website stores on your personal computer, telephone or any other device, with information about your navigation on that website. Cookies facilitate browsing and to make it more user-friendly.  A cookie contains the name of the server it came from, the expiry of the cookie, and a value – usually a randomly generated unique number.  Cookies do not give access to nor damage your computer.

How we use Cookies: When you visit our Website, we use cookies to identify you as a valid user, to ensure that no one else can sign on simultaneously with your account from another computer and to help us serve you better based on your registration preferences. We may also use cookies to help us facilitate any promotions or surveys that we provide.

Cookies are Not Used to Store Sensitive Data

The cookies we use do not store sensitive personal information, such as your address, your password, or your credit card data.

Performance Tracking

We sometimes use cookies, as well as tracking technology, such as web beacons, within the promotional emails that we send to users of our Website. These performance tracking devices help us to track whether an e-mail recipient has completed an event, such as signing up for a free trial for example. Such information is non-personally identifying and collected on an aggregate level. We may choose to utilize third party service providers to help us track the activity within our Website. These third parties may use temporary cookies and/or web beaconing technology to facilitate such tracking, but the data would not be tracked in a personally identifiable way. Third parties whose products or services are accessible on our Website may also use cookies, and we advise you to check their privacy policies for information about their cookies and other privacy practices.

Avoiding and Disabling Cookies

Avoiding Use of Cookies on this Website: If you prefer to prevent us from using Cookies on your devices, before navigating on this Website, you must first disable the use of Cookies in your browser and then delete the Cookies saved in your browser associated with this Website.

Disabling and Preventing Further Use of Cookies: You may restrict, block or delete the Cookies from this Website at any time by changing the configuration of your browser. You can find out how to do this, and find more information on cookies, at: www.allaboutcookies.org.  In addition, while each browser has different settings and configurations, cookies settings can typically be adjusted in the “Preferences” or “Tools” menu. Your browser’s “Help” menu may provide additional information.

Privacy Policy Updates

This Privacy Policy will be reviewed regularly and updated as required.

How to Contact Us

Please contact us if you wish to:

1. query how your personal information is collected, held, used or disclosed;
2. ask questions about this Privacy Policy;
3. request access to any Personal Information that we hold;
4. correct, remove and/or update your Personal Information that we hold; or
5. opt-out of our direct marketing and/or newsletter subscription; and/or
6. make a complaint or discuss any other privacy concerns you may have.

Our contact details are:

email:                         [email protected]

post:                           Suite 4, 45 Jones St, Ultimo NSW 2007

To get more information about your rights in relation to privacy and/or to make a privacy complaint you can contact the Office of the Australian Information Commissioner.  Contact can be made at www.oaic.gov.au or by mail to GPO Box 5218 Sydney NSW 2001 or by email to [email protected]