Goods purchased from Cultural Pulse can be returned or exchanged within 14 days from the purchase date. This period excludes shipping transit time.

WHERE do items need to be returned to?
Items need to be returned to Level 6, 267-277 Castlereagh St, Sydney NSW, 2000 Australia.  A complimentary return sticker will be included in your order with our returns address on it.

SHIPPING for returns?
Shipping for returns is paid for by the customer.  Unfortunately, we are unable to refund the cost of postage on any orders unless goods supplied are faulty or incorrectly provided.

SPEED of refunds?
For refunds, we will return the funds to your paypal account or credit card account once we receive your goods.  Please allow up to 5 working days for refunds to be processed.

IN PERSON return to office option?
If you are in Sydney office returns are definitely possible.  Returns must be made within 14 days of the purchase date.

For more information Please call +61 2 8288 9465

or Email